Hyken is the Chief Amazement Officer of Shepard Presentations. He is a New York Times and Wall Street Journalbestselling author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. His articles have been read in hundreds of publications, and he is the author of Moments of Magic®, The Loyal Customer, The Cult of the Customer, The Amazement Revolution and Amaze Every Customer Every Time. He has worked with hundreds of clients ranging from Fortune 100 size organizations to companies with less than 50 employees. Some of his clients include American Airlines, AAA, Anheuser-Busch, AT&T, AETNA, Abbott Laboratories, American Express – and that’s just a few of the A’s!