Doug Lipp, CEO and president of the G. Douglas Lipp & Associates consulting firm, is a world-renowned speaker and acclaimed expert on value-based corporate culture, customer service, leadership, change management and global competitiveness. Former head of the training team at Disney’s corporate headquarters, he has inspired and challenged hundreds of thousands of audiences as a keynote speaker, business consultant and author. Doug’s thought-provoking messages and high energy, entertaining style motivate audiences around the world to maximize both personal and professional success.
Lipp joined Disney’s marketing department in Anaheim as a college intern in 1978. After completing his graduation, he was promoted into a Disney management training program and was recruited in a leadership role at the Disney University. While he was at Disney University, he helped in training Japanese executives for opening Tokyo Disneyland (TDL). Later on, he served as a member of the start-up team for TDL and for the next two years, he worked in the construction and operations of TDL. After completing his work at the TDL project, Lipp returned to Disney’s headquarters in the U.S. and worked as head of the training department at Disney University. In the several positions he held at Disney, he worked alongside Van France and developed many Disney University programs and prepared training courses for Disney executives.
In June 2005, he was asked by The Casino Reinvestment Development Authority in Jersey Shore to conduct a customer-service training program Shore to Please. Employees from several organizations including The Golden Inn and Avalon participated in the training program. This program was organized in response to complaints by the visitors to Jersey Shore about general lack of civility and respect by those serving them.
Lipp has written several articles and eight books on leadership, customer service, and international business. Three of his books are in Japanese. He is best known for writing The Changing Face of Today’s Customer: How to Attract and Retain a Diverse Customer and Employee Base, a book about how businesses can thrive in an era of cultural diversity and global competitiveness. Another of his most famous works, Even Monkeys Fall from Trees: The Art and Science of Outstanding Customer Service, is a book that focuses on a balanced approach to service, leadership and teamwork. In 2008, he wrote Stuck in the Middle Seat on which he has based a presentation program titled Beyond Stuck in the Middle Seat – Welcome Change & Take Control.
As of 2013, Lipp has given over 1500 keynote presentations on five continents. Lipp is known for conducting Disney-style leadership and customer-service training for corporate executives as well as employees.